Its good to talk

Its a shame GNER and Scotrail dont talk to each other.
In fact from my experiences in Edinburgh where
antipathy between the two companies was evident
refocussing
on customers needs. Scotrail came up trumps, GNER
sucked. I spent three quarters of an hour traipsing
between their two offices at Waverley station. Im sure
that a phone call could have sorted things thing out
in a few minutes.
Now in a B&B in Inverness.